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Virtual Assistants

Virtual assistant is an AI technology which serves as a customer engagement tool.

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    Virtual Assistants Suppliers


    Virtual Assistants Supplier

    Find the right-fit virtual assistants supplier for your specific business needs and filter by location, industry, category, revenue, certifications, and more on Beroe LiVE.Ai™.

    Sample Supplier
    Company
    ORACLE CORPORATION
    Location
    Jackson, Mississipi
    Duns number
    3862211

    D&B SER Rating

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    Up to 3 months

    1 9
    4
    Low Risk High Risk

    The Supplier Evaluation Risk (SER) Rating is Dun & Bradstreet’s proprietary scoring system used to assess the probability that a business will seek relief from creditors or cease operations within the next 12 months. SER ratings range from 1 to 9, with 9 indicating the highest risk of failure. We’ve prepared an infographic to help business owners better understand what influences their SER Rating.

    Moody`s ESG Solution
    ESG Profile

    Company and Sector Performance
    44

    100
    Limited (1)
    ESG Perfomance (/100)
    Environment
    62
    Social
    37
    Governance
    46
    6 Domains Performance (/100)
    Business behaviour
    46
    Human rights
    47
    Community Environment
    87
    Corporate governance
    46
    Human resources
    27
    Security Scorecard
    55

    Threat indicators
    F
    50
    Network Security
    Detecting insecure network settings
    A
    100
    Hacker Chatter
    Monitoring hacker sites for chatter about your company
    F
    53
    DNS Health
    Detecting DNS insecure configuration and vulnerabilities
    C
    75
    Application Security
    Detecting common website application vulnerbilities
    F
    58
    Endpoint Security
    Detecting unprotected enpoints or entry points of user tools, such as desktops, laptops mobile devices, and virtual desktops
    A
    90
    Cubic Score
    Proprietary algorithms checking for implementation of common security best practices
    F
    48
    Patching Cadence
    Out of date company assets which may contain vulnerabilities of risk
    A
    100
    Social Engineering
    Measuring company awareness to a social engineering or phising attack
    F
    32
    IP Reputation
    Detecting suspecious activity, such as malware or spam, within your company network
    A
    100
    Information Leak
    Potentially confidential company information which may have been inadvertently leaked

    Industry Comparison
    oracle.com
    Industry average
    Adverse Media Appearances
    Environmental Issues
    0
    Workforce Health Safety Issues
    0
    Product Service Issues
    32
    Human Rights Issues
    0
    Production Supply Chain Issues
    1
    Environmental Non Compliance Flags
    33
    Corruption Issues
    3
    Regulatory Non Compliance Flags
    20
    Fraud Issues
    2
    Labor Health Safety Flags
    16
    Regulatory Issues
    15
    Workforce Disputes
    0
    Sanctions
    0
    esg energy transition
    56
    Discrimination Workforce Rights Issues
    16
    esg controversies critical severity
    No

    Virtual Assistants market report transcript


    Global Market Outlook on Virtual Assistants

    The global market for Intelligent Virtual Assistants is expected to grow at a CAGR of 38% (approx.) during the period 2017-2023 and is expected to reach USD 17.13 billion.Telecommunications, Consumer Banking and Retail industry are the major adopters of Intelligent Virtual Assistants as they have high amount of customer interaction. The growth in adoption of virtual assistants is due to the focus on personalized and targeted services for customers. This serves as a key differentiator in a highly competitive market.

    virtual assistants

    Intelligent Virtual Assistant Market Trends

    Mobile apps – conversational interfaces

    • Enterprises are building digital assistants based on a conversational interface capable of using natural language processing and voice technology to address customer requests. These are integrated with a mobile application to provide a superior experience to customers.
    • E.g. Orange Bank headquartered in France, adds virtual assistant–mobile app in partnership with IBM Watson

    Self learning assistants

    • Virtual Assistants are supported with predictive analytics mechanisms which ensure that the knowledge base is updated after each customer interaction. The virtual assistant accesses the knowledge base to improve its responses based on previous customer interactions 
    • E.g. Swiss based Credit Suisse deployed IPsoft Amelia as virtual IT agent

    Cross sell / Up-sell services

    • Virtual Assistants are increasingly being used by businesses to cross sell and upsell services. The virtual assistant identifies customer preferences and patterns based on previous interactions to offer relevant services to the customers
    • E.g. Offer customers increased credit limit based on their transaction and payment history

    Voice based business assistants

    • Enterprises are deploying voice based digital assistants as an extension to their business units such as marketing, customer support etc. The voice based assistants provide customers a unique and burden-free process of purchasing a product/service, registering a service request, seeking information etc.
    • E.g. Singapore based OCBC Bank launches voice-powered banking services

    Supplier Landscape

    • Intelligent Virtual Assistant is an AI technology, which serves as a customer engagement tool. They are also referred to as Digital Assistants or AI Assistants
    • The IVA supplier market consists of global and niche suppliers. Niche suppliers are focused towards providing domain specific solutions primarily to small and mid level enterprises

    Applications of Virtual Assistants in Banking

    Digital Banking Services

    • Customers prefer digital channels for routine banking tasks such as balance verification, account statements, etc.
    • Virtual Assistants provide personalized banking services by identifying each account with a unique code. The code is provided by the account holder for authorizing and allowing access to account information

    Customer Support

    • Virtual Assistants are deployed by banks as customer support agents to provide 24 X 7 support services to customers
    • Virtual Assistants resolve general customer queries, provides information on new products and services, allows options to update contact details, etc.

    Employee Self-Service

    • Virtual Assistants can also be used internally by banks for employees to interact with the HR department
    • They can be used for applying leaves, update contact details, viewing reimbursement details, check working hours etc. All these tasks can be performed by employees without the need for a HR resource intervention