Direct Mail Services Market Intelligence


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  • Supplier Watchlist for 3 suppliers*
  • Supplier Shortlisting Tool*

With this purchase you will be subscribed for a 12-month PRO membership to the upcoming all new Beroe LiVE (launching in Q3, 2020)


*These features will be unlocked on the new Beroe LiVE when it launches (Q3, 2020)

Are you looking for answers on Direct Mail Services category?

Are you looking for answers on Direct Mail Services category?

  • What are the key trends in Direct Mail Services category?
  • Am I paying the right price?
  • Am I working with the right supplier?
  • What are the major challenges and risks in Direct Mail Services industry?
  • How is Direct Mail Services industry performing?

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Report Coverage

  • Global Capacity–Demand Analysis
  • Global Trade Dynamics
  • Regional Market Snapshot-North America, Europe, Asia
  • Cost Structure Analysis

Market Size

Market Size North America

$14 - 16.3 Bn

Market Size Europe

$26 - 28.2 Bn

Market Size Asia Pacific

$37 - 40 Bn

Market Size Middle East - Asia

$2 - 3 Bn

Table of contents

  1. Direct Mail Services Executive Summary
  2. Industry Outlook
  3. Supply/Demand Trends
  4. Brexit - Impact on Sourcing Direct Mail Services
  5. Brexit Timeline
  1. Direct Mail Services Market Analysis
  2. Market Maturity and Trends
  3. Drivers and Constraints
  4. Regional Market Outlook
  5. Industry Outlook
  6. Porter’s Five Forces Analysis
  1. Direct Mail Services Supply Analysis
  2. Supply Market Outlook
  3. Key Global Suppliers
  4. Key Regional Suppliers
  5. Key Supplier Profiles
  1. Direct Mail Services Cost Structure Analysis
  2. Cost Structure Analysis
  3. Cost-saving Opportunities
  1. Direct Mail Services Procurement Best Practices
  2. Sourcing Models - Comparative Analysis, Pros and Cons and Model Adoption
  3. Pricing Models - Comparative Analysis
  4. KPI and SLA Components
  1. Direct Mail Services End-user Industry Update
  2. Financial Services
  3. Retail

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Global Direct Mail Services –Industry Outlook

  • The global direct mail market was valued at $90–94 billion in 2017
  • The market is forecasted to grow at a CAGR of 1–2 percent to reach $94–98 billion between 2018 and 2020
  • Regions, such as North America, Western Europe and Northern APAC have high market maturity. From 2016 to 2018, the market is expected to grow at a CAGR of 0.4–0.7 percent in North America and Western Europe due to an increase in spending on digital marketing
  • The future growth of the industry would be driven by parts of the APAC, the MEA and LATAM, owing to low Internet penetration and a high customer base


  • The Global Direct Mail Market Size –$91–95 billion (2018) is expected to grow at a CAGR of 1–2 percent to $94–98 billion by 2020.
  •  Direct mail industry trends show that the emerging engagement strategies is hybrid sourcing strategy by fortune 500 buyer.
  •  The direct mail analysis show that the top global suppliers are RR Donnelley,
  • Valassis, Dai Nippon, Harte Hanks, Quad/graphics, Cenveo, and Hibbert.
  •  According to direct mail trends the critical cost components, raw materials (primarily paper) and mailing costs constitute 36–40 percent of the total cost.

Global Direct Mail Market Maturity

  • Direct mail adoption is high in developed continents, such as North America and Europe. This is because of rich customer databases maintained over a period of time. However, increased adoption of e-mail and mobile advertising is diminishing the demand for direct mail advertising
  • Central and southern parts of APAC, LATAM and the MEA are driving the direct mail market because of low Internet penetration, as compared to developed markets. BFSI, retail, travel and real estate are the major industries that drive demand

Industry Trends

  • Direct mail service providers expand their service portfolios by providing online direct marketing services in order to retain their clients
  • An increased number of M&As in developed continents, such as North America and Europe, is posing a serious threat to new entrants
  • Increased usage of digital printing machines has made printing less labor-intensive, resulting in layoffs, in order to maintain profit

Global Direct Mail Drivers and Constraints

To counter the effect of digitization, direct mail service providers add cross-channel marketing services, such as e-mail marketing, including QR codes in direct mail and clean mailing lists, to retain their clients. However, retail, BFSI, travel and real estate industries sustain demand


Integration with digital marketing 

  • Suppliers in the market compete with each other in their initiatives to integrate online marketing with direct mail marketing. Some initiatives include:

−Inclusion of QR codes in direct mail
−Providing e-mail marketing and other direct marketing services to their clients at competitive rices
−Helping the buyers consolidate their spending to a single service provider 

  • In 2018, Quad/Graphics has increased its equity position with Rise Interactive and also acquired a majority ownership stake with the award-winning digital marketing agency . Rise Interactive, an award winning digital marketing agency in order to integrate traditional medium of communication with online mediums. This partnership would help the marketers to make more informed decision by having enhanced consumer behavior details

Potential industry sectors

  • The demand for direct mail services is driven by retail, financial services and insurance, travel and real estate industries. Demand for flyers, coupons, samples and merchandise items by these industries is a key driver of the industry


Increase in substitutes 

  • With the increase in digitization, substitute channels, such as e-mail and mobile marketing, gain adoption over direct mail
  • Retail inserts and contact centres affect the demand for direct mail

 Quality of mailing lists

  • The mail database in emerging economies, such as LATAM, APAC and the MEA, is of low accuracy, leading to ineffectiveness of direct mail campaigns in reaching their full potential

Market Overview


  •  According to direct mail industry trends, the declining nature of the direct mail industry, lack of business, underutilized capacities and fragmented supplier base provide higher bargaining power to the buyers.
  •  Direct mail analysis shows that services bundling opportunities with major commercial printers, coupled with the competitive pricing environment, helps the buyers choose the best providers.
  •  Major cost components involve paper and postage costs.
  •  Increased threat from digital substitutes forces the service providers to provide end-to-end services at competitive prices.
  •  Increase in shift of data consumption pattern of end-users from paper to electronic devices, such as smartphones, laptops and mobiles, has forced marketers to cut direct marketing trends budgets from direct mail and increase their e-mail and mobile advertising.

Why You Should Buy This Report

The report gives information on the direct mail market size, maturity, direct mail industry trends, and lists out the industry drivers and constraints. It gives the regional outlook and direct mail trends in the North America, Europe, MEA, and APAC regions. This direct mail analysis report provides the Porter’s five force analysis of the global direct mail market and gives profiles of key suppliers like RR Donnelley, HH Global, Dai Nippon Printing Co., Ltd., etc. It details the cost structure breakdown, sourcing models, pricing models and direct marketing trends.

With this purchase you will be subscribed for a 12-month PRO membership to the upcoming all new Beroe LiVE (launching in Q3, 2020)


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