CATEGORY

Service Integration and Management (SIAM)

Beroe LiVE.Ai™

AI-powered self-service platform for all your sourcing decision needs across 1,600+ categories llike Service Integration and Management (SIAM).

Market Data, Sourcing & Supplier Intelligence, and Price & Cost Benchmarking.

Schedule a Demo

Category Alerts


CATEGORY ALERTS

Ivanti has extended Neurons Platform to optimize the Digital Employee Experience

August 03, 2022
alert level: Low
CATEGORY ALERTS

ServiceNow has committed to train 1000 people in digital skills

August 03, 2022
alert level: Low
CATEGORY ALERTS

iET Solutions adds artificial intelligence into its IT service management suite

July 25, 2022
alert level: Low

Become a Beroe LiVE.Ai™ Subscriber to receive proactive alerts on Service Integration and Management (SIAM)

Service Integration and Management (SIAM) Industry Benchmarks


Savings Achieved

(in %)

The average annual savings achieved in Service Integration and Management (SIAM) category is 6.30%

Payment Terms

(in days)

The industry average payment terms in Service Integration and Management (SIAM) category for the current quarter is 60.0 days

Compare your category performance against peers and industry benchmarks across 20+ parameters on Beroe LiVE.Ai™

Category Strategy and Flexibility

Engagement Model

Supply Assurance

Sourcing Process

Supplier Type

Pricing Model

Contract Length

SLAs/KPIs

Lead Time

Supplier Diversity

Targeted Savings

Risk Mitigation

Financial Risk

Sanctions

AMEs

Geopolitical Risk

Cost Optimization

Price per Unit Competitiveness

Specification Leanness

Minimum Order Quality

Payment Terms

Inventory Control

Meet Abi

The World’s first Digital Market Analyst

    Schedule a Demo
    Meet Abi

    The World’s first Digital Market Analyst

    Abi, the AI-powered digital assistant brings together data, insights, and intelligence for faster answers to sourcing questions

    Service Integration and Management (SIAM) Suppliers


    176,298
    Total Suppliers
    9,804
    Diverse Suppliers
    73
    Normalized Supplier Rating
    Service Integration and Management (SIAM) Supplier

    Find the right-fit service integration and management (siam) supplier for your specific business needs and filter by location, industry, category, revenue, certifications, and more on Beroe LiVE.Ai™.

    Sample Supplier
    Company
    ORACLE CORPORATION
    Location
    Jackson, Mississipi
    Duns number
    3862211

    D&B SER Rating

    dnb logo

    Up to 3 months

    1 9
    4
    Low Risk High Risk

    The Supplier Evaluation Risk (SER) Rating is Dun & Bradstreet’s proprietary scoring system used to assess the probability that a business will seek relief from creditors or cease operations within the next 12 months. SER ratings range from 1 to 9, with 9 indicating the highest risk of failure. We’ve prepared an infographic to help business owners better understand what influences their SER Rating.

    Moody`s ESG Solution
    ESG Profile

    Company and Sector Performance
    44

    100
    Limited (1)
    ESG Perfomance (/100)
    Environment
    62
    Social
    37
    Governance
    46
    6 Domains Performance (/100)
    Business behaviour
    46
    Human rights
    47
    Community Environment
    87
    Corporate governance
    46
    Human resources
    27
    Security Scorecard
    55

    Threat indicators
    F
    50
    Network Security
    Detecting insecure network settings
    A
    100
    Hacker Chatter
    Monitoring hacker sites for chatter about your company
    F
    53
    DNS Health
    Detecting DNS insecure configuration and vulnerabilities
    C
    75
    Application Security
    Detecting common website application vulnerbilities
    F
    58
    Endpoint Security
    Detecting unprotected enpoints or entry points of user tools, such as desktops, laptops mobile devices, and virtual desktops
    A
    90
    Cubic Score
    Proprietary algorithms checking for implementation of common security best practices
    F
    48
    Patching Cadence
    Out of date company assets which may contain vulnerabilities of risk
    A
    100
    Social Engineering
    Measuring company awareness to a social engineering or phising attack
    F
    32
    IP Reputation
    Detecting suspecious activity, such as malware or spam, within your company network
    A
    100
    Information Leak
    Potentially confidential company information which may have been inadvertently leaked

    Industry Comparison
    oracle.com
    Industry average
    Adverse Media Appearances
    Environmental Issues
    0
    Workforce Health Safety Issues
    0
    Product Service Issues
    32
    Human Rights Issues
    0
    Production Supply Chain Issues
    1
    Environmental Non Compliance Flags
    33
    Corruption Issues
    3
    Regulatory Non Compliance Flags
    20
    Fraud Issues
    2
    Labor Health Safety Flags
    16
    Regulatory Issues
    15
    Workforce Disputes
    0
    Sanctions
    0
    esg energy transition
    56
    Discrimination Workforce Rights Issues
    16
    esg controversies critical severity
    No

    Service Integration and Management (SIAM) market report transcript


    Global Market Outlook on Service Integration and Management

    • SIAM is essentially an approach/model that creates a single IT facing organization to manage multiple governance and delivery of services across internal and external IT solution/service providers
    • While ITIL provides for ITSM best practices, SIAM expands the framework, finding relevancy in a multisource environment
    • SIAM solutions provide an integration layer between the IT function that liaises with the business units and the various IT service providers
    • SIAM is a relatively new term and an evolving solution (as the complexity of software and service landscape within organizations increases). SIAM as a function is also called MSI that primarily involved collaboration and communication between various internal and external IT service providers for the business

     

    Porter's Five Forces Analysis 

    Supplier Power

    • SIAM is still at an early stage, in terms of adoption as a separate function
    • Supplier power is low considering the demand for external tools as much of the SIAM function is being done by in-house IT teams or achieved through co-sourcing with a lead service provider
    • Lead service providers offer a managed service led service

    Barriers to New Entrants

    • As there are only limited off-the-shelf software vendors, barriers to entry are not high
    • Despite demand in the industry, the existence of managed service-led MSI services from external lead service providers or in-house IT service providers poses a challenge to software vendors

    Intensity of Rivalry

    • There are only few suppliers in the market and ServiceNow with its early entry enjoys a significant share of the market
    • Competition is expected to increase with the emergence of nimbler deployment models through the cloud, driving demand for SIAM

    Threat of Substitutes

    • Threat for substitution is low, as emerging vendors who offer niche SaaS-based integrator solutions complement existing ITSM systems
    • Clients are also preferring to opt for external managed service-based MSI offerings, where the service integrator is typically a partner of a software publisher

    Buyer Power

    • Buyer power is not high despite there being only few suppliers, as adoption rates are still low
    • The presence of managed service led alternatives are also a challenge for market penetration
    • Buyer power is tending to be high, due to the emergence of SaaS-only service integrator solutions that complement existing ITSM systems

    SIAM Software SLAs: To Measure Deployment Success

    Customer Satisfaction

    • Measured through customer surveys across each customer group/business unit group within the organization
    • Measured through tracking of year-on-year or quarter-on-quarter improvement of user ratings

    Supplier Reviews

    • Number of supplier reviews conducted
    • Number of changes made to contracts – increase in change of contractual clauses can indicate deviation in delivery compliance
    • Number or percentage of operational level obligations that were not fulfilled by suppliers
    • Number or percentage of compliance to delivery SLAs

    Budget Overruns and Savings

    • Percentage of IT expenses that overshot agreed budgets
    • Percentage of optimization achieved service-wise measured by the year-on-year reduction of costs and time incurred to fulfill services
    • Capacity utilization of resources measured by number of times external resources were called for or costs incurred in providing training to upskill existing resources

    Security Testing

    • Number of periodic security tests conducted by individual suppliers
    • Number of incidents of security breach or threats detected. Robustness of system can also be gauged by the incidence of new threats upon addition of new suppliers and services

    Service Integration And Management  Market Overview

    • The global service integration and management market was valued at $3.37 billion in 2018 and is expected to reach $4.73 billion by 2021, at a CAGR of 8.8 per cent
    • Based on the current investments, Europe is expected to become the biggest adopter of service integration and management, closely followed by North America
    • The presence of prominent managed services led-SIAM vendors in the Asia Pacific is expected to give a boost to service integration and management adoption rates in this region.
    • The emergence of applications on the cloud (SaaS) provides for greater flexibility of deployment and faster go-live
    • Applications, though procured from multiple vendors, have flexible APIs to integrate with legacy systems
    • A consequence of cloud applications is the increase in smaller value procurement
    • The need for nimbler applications that help achieve quick ROIs has even led to direct procurement by business units themselves as opposed to running through the IT function
    • The regulatory landscape is constantly changing with increasing mandates for data disclosure and reporting
    • Keeping pace with data disclosure requirements, like GDPR and maintaining internal governance requirements, can be challenging
    • Key component of SIAM offering and is broadly called as Service Desk
    • Concerned with the implementation and ongoing management of services to ensure alignment with intended business outcomes
    • Various services and respective service provider SLAs are tied together
    • Provides a dashboard of cross-supplier performance by collating service metrics and asset information from supplier service catalogs

    Why You Should Buy This Report

    • Information on the service integration and management market size, overview, market outlook, technology and industry trends, etc.
    • Porter’s five forces analysis of the global service integration and management industry
    • Supply analysis, functional capabilities study, and key profiles and SWOT analysis of major players like ServiceNow, Cherwell Software, etc.
    • SLAs, best practices, commercial models, etc.