CATEGORY

IT Break-Fix Services

Global IT software spend is expected to reach $87.3 billion in 2023, driven by digitalization, predictive analytics, AI and cloud adoption

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    IT Break-Fix Services Suppliers

    IT Break-Fix Services Supplier

    Find the right-fit it break-fix services supplier for your specific business needs and filter by location, industry, category, revenue, certifications, and more on Beroe LiVE.Ai™.

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    Sample Supplier
    Company
    Lenovo
    Location
    Jackson, Mississipi
    Duns number
    3862211
    D&B SER Rating
    dnb logo

    Up to 3 months

    1 9
    6
    Low Risk High Risk

    The Supplier Evaluation Risk (SER) Rating is Dun & Bradstreet’s proprietary scoring system used to assess the probability that a business will seek relief from creditors or cease operations within the next 12 months. SER ratings range from 1 to 9, with 9 indicating the highest risk of failure. We’ve prepared an infographic to help business owners better understand what influences their SER Rating.

    Moody`s ESG Solution
    ESG Profile
    Company and Sector Performance
    44
    100
    Limited (1)
    ESG Perfomance (/100)
    Environment
    52
    Social
    40
    Governance
    43
    6 Domains Performance (/100)
    Business behaviour
    43
    Human rights
    53
    Community Environment
    38
    Corporate governance
    43
    Human resources
    31
    Security Scorecard
    85
    Threat indicators
    B
    86
    Network Security
    Detecting insecure network settings
    A
    100
    Hacker Chatter
    Monitoring hacker sites for chatter about your company
    B
    82
    DNS Health
    Detecting DNS insecure configuration and vulnerabilities
    B
    80
    Application Security
    Detecting common website application vulnerbilities
    C
    77
    Endpoint Security
    Detecting unprotected enpoints or entry points of user tools, such as desktops, laptops mobile devices, and virtual desktops
    A
    100
    Cubic Score
    Proprietary algorithms checking for implementation of common security best practices
    B
    88
    Patching Cadence
    Out of date company assets which may contain vulnerabilities of risk
    A
    100
    Social Engineering
    Measuring company awareness to a social engineering or phising attack
    A
    98
    IP Reputation
    Detecting suspecious activity, such as malware or spam, within your company network
    A
    100
    Information Leak
    Potentially confidential company information which may have been inadvertently leaked
    Industry Comparison
    lenovo.com
    Industry average
    Adverse Media Appearances
    Environmental Issues
    0
    Workforce Health Safety Issues
    0
    Product Service Issues
    18
    Human Rights Issues
    4
    Production Supply Chain Issues
    7
    Environmental Non Compliance Flags
    25
    Corruption Issues
    0
    Regulatory Non Compliance Flags
    9
    Fraud Issues
    1
    Labor Health Safety Flags
    6
    Regulatory Issues
    8
    Workforce Disputes
    1
    Sanctions
    0
    esg energy transition
    54
    Discrimination Workforce Rights Issues
    1
    esg controversies critical severity
    No

    IT Break-Fix Services market report transcript

    IT Break-Fix Services Global Market Outlook

    • Global IT software spend is expected to reach $87.3 billion in 2023, driven by digitalization, predictive analytics, AI and cloud adoption

    • Cloud IT infrastructure will reach $100 billion in 2024, representing almost 60% of the total IT infrastructure spending, and this new IT infrastructure model will impact IT asset life cycle behavior which in turn will change the dynamics of break-fix services market

    Global Software & Hardware Support Services Spending

    Market Outlook

    Software Support Services

    • The software support services market is expected to register a CAGR of 3.2% during the forecast period, 2020-2023

    • For most enterprises, fragile ecosystems included providers of critical IT services. Additionally, work-from-home (hybrid working model) mandates have led the service providers to ensure that mission-critical enterprise customers have the necessary tools and technologies to enable the security, speed, low latency, quality, and the overall efficacy of services provided ​​

    Hardware Support Services

    • Hardware maintenance and support services are provided to prevent any type of device failure and to provide remedial services after the problem occurs. This could happen both on-site and at a centralized repair depot

    • In hardware support services, networking, servers and storage are the key spending areas

    Break-fix Services: Drivers and Constraints

    Drivers

    Adoption of IoT Solutions

    • IoT solutions connects hardware devices, embedded systems, communication systems, managed services and key enabler in smart cities, smart homes and smart healthcare. High adoption of IoT devices and systems is expected to change and drive the break-fix services landscape

    Cost savings and improved operational efficiency

    • Pandemic has forced all the businesses to improve operational efficiencies and focus on cost-saving measures. Furthermore, businesses have faced extreme pressure from changing market dynamics, competitors, regulatory and macroeconomic forces

    Enhanced customer experience

    • AI, IoT, and RPA are transforming the customer experience across FinTech space, enabling the preference for scalable IT infrastructure in the wake of increased P2P transfers and global payments, use of contactless bank cards, and management of cryptocurrency via digital channels

    Constraints

    Emerging Technologies & Skillset gap

    • Adopting cloud and emerging technologies brings significant integration and upskilling challenges for the break-fix service providers

    • Enterprises face problems of lack of skill for operating the IoT and cloud solutions. This factor is further compounded by solution complexity, as many IoT use-cases demand almost real-time operational insights

    Vendor lock-in

    • Due to the adoption of cloud computing and other emerging technologies, the break-fix services landscape is experiencing significant transformation. The cost of switching to a different vendor is high in cloud computing, resulting in vendor lock-in

     

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