Debt Collection Software
Market, Supplier, Risk and
Competitive Intelligence

Industry Outlook & Drivers

Debt Collection Software Global Market Outlook:

The global debt collections software market size was valued at approximately $2.5 Bn in 2019 and is expected to reach $5.6 Bn by 2026. The industry report has forecasted the market to grow at a CAGR of nearly 9.4% during 2019–2026. The year-over-year growth rate for 2020 is estimated at 1.88%.

Factors such as the intensifying need to curb bad debt and improve cash flow, rising omnichannel collection models, and increasing adoption of automation in the accounts receivable process are majorly driving the money collection software trends.

Moreover, the emerging trend of analytics-based collection models will have a notable impact on the debt collection software industry over the forecast period. However, diversified debt collection policies across the world and high maintenance costs related to debt collection services are likely to hinder market growth. 

Global Debt Collection Software Market: Regional Outlook 

North America will represent some of the best debt collection software industries in terms of revenue, and will maintain its hegemony throughout the projection period. Availability of well-established tech infrastructure, allowing easy integration of debt collection software in different BFSI systems. However, the market in Asia-Pacific (APAC) is experiencing unprecedented growth owing to rapid digital transformation and an increasing shift of demographics toward innovative technologies.

Global Debt Collection Software Market: Regional Outlook 

North America will represent some of the best debt collection software industries in terms of revenue, and will maintain its hegemony throughout the projection period. Availability of well-established tech infrastructure, allowing easy integration of debt collection software in different BFSI systems. However, the market in Asia-Pacific (APAC) is experiencing unprecedented growth owing to rapid digital transformation and an increasing shift of demographics toward innovative technologies.

Automating collections: Many financial institutions struggle with changing debt landscapes and are trying to cope with such situations through outdated technology. With fewer resources, growing debt volume and consumer protections, legacy system is inefficient and detrimental. Debtors are now living in an omnichannel and self-service environment; financial institutions that upgrade to new technology witness a host of benefits leading to a profitable lending business. Broadly debt management solution enables bank to minimize bad debt, rehabilitate customers, reduce attrition, and maintain revenue streams. Government agencies are using debt management solution for collecting tax debt, though the revenue size is small, complexities and inherent data integration challenges that government agencies face is similar to a bank’s infrastructure

Shift to customer-centric collections: Financial institutions have the habit of servicing customers’ account and not their customers. A customer-centric approach enables banks to design processes and system (i.e., collection automation) with a key focus on improving customer experience and loyalty.

Analytics for better account treatment: Analytics helps banks in building robust collections-scoring models and precise debt collection strategies. Collections solution providers offer analytics modules as part of their end-to-end solution or as a bolt-on solution. Depending upon the quantity and quality of data, collections-specific scoring, models, and decisions can be built. While behavioral scores can predict a longer-term trend, advanced analytics (based on sophisticated algorithms) help managers predict short-term trends, like the likelihood an account will become more delinquent, probability of payment in the coming month, and so forth.

COVID-19 crisis offered further impetus: Policymakers across the globe have introduced new norms to restrict debt collectors from harassing customers as the global economic structure took a hard hit during the COVID-19 pandemic. The employment of debt collection software has climbed among banks and other financial institutions. Armed with innovative technologies such as predictive analytics and artificial intelligence (AI), the software will improve collections yield and the bottom-line as companies put efforts into fine-tuning their collections strategies.

Several companies that had not employed advanced solutions such as automated calling to reach out to consumers for repayment have started executing them and enjoying benefits with regard to faster repayments. After the COVID-19 chapter, the employment of the debt collection software will surge for better collection management and performance than before, and thus ensure customer satisfaction.

Why You Should Buy This Report

This report on the global debt collection software market covers future industry trends, size, regional market share, historical and current data and deep analysis, and projections. It offers an orderly and coordinated methodology for the key aspects that have impacted the market in the past and the future market opportunities on which market players can rely upon before allocating their capital resources. 

The research study furnishes a reasonable debt collection software analysis for better decision-making to invest in it. Furthermore, it scrutinizes the aspects and provides a comprehensive outlook of the key organizations that will probably add to the demand in the global debt collection software market over the years ahead.