Meet Abi
Abi will answer all Customer Relationship Management (CRM) related
procurement queries with relevant data points
Abi - AI powered digital procurement assistant
Discover Market Info
Get up-to-date market and supplier info on Customer Relationship Management (CRM) to help you build
Intelligence covers market and price outlook, SWOT analysis, demand & supply drivers, engagement models and Procurement best practices
Intelligence on category covers the following aspects market outlook, supply market, SWOT analysis, Cost components & Price outlook, Demand and supply drivers, Engagement Models and Procurement Best Practices
Manage Risk
Assess Supplier Risk based on key risk and compliance parameters
Supplier assessment covers the following parameters Financial Risk, Ethical, Labor, Environmental Compliance, IT Security.
Supplier assessment is powered by world’s leading data partners including D&B, CreditSafe, Dow Jones, Refinitiv, Orpheus
Find Suppliers
Identify right fit suppliers based on your selection criteria including revenue, capabilities, certification, geography
Select suppliers based on industry, country, classification from a database of 4.2 mn suppliers. Get detailed supplier profiles with supplier capabilities, revenue, certifications, risk ratings
Assess Category Performance
Benchmark your category performance against peers and the market
Measure category performance on 15 key parameters across cost, risk and strategy KPIs
Source Market Indices
Get information on key factors affecting your supply
Source Macro Data and Market Indices information from leading data sources across these key areas - Labor Rates, Currency, Energy, Country Risk, Trade Flow/Transportation, Port Data, Tariff, Weather and Epidemics
Meet Abi
Discover Market Info
Manage Risk
Find Suppliers
Assess Category Performance
Source Market Indices
Abi will answer all Customer Relationship Management (CRM) related
procurement queries with relevant data points
Abi - AI powered digital procurement assistant
Get up-to-date market and supplier info on Customer Relationship Management (CRM) to help you build
Intelligence covers market and price outlook, SWOT analysis, demand & supply drivers, engagement models and Procurement best practices
Intelligence on category covers the following aspects market outlook, supply market, SWOT analysis, Cost components & Price outlook, Demand and supply drivers, Engagement Models and Procurement Best Practices
Assess Supplier Risk based on key risk and compliance parameters
Supplier assessment covers the following parameters Financial Risk, Ethical, Labor, Environmental Compliance, IT Security.
Supplier assessment is powered by world’s leading data partners including D&B, CreditSafe, Dow Jones, Refinitiv, Orpheus
Identify right fit suppliers based on your selection criteria including revenue, capabilities, certification, geography
Select suppliers based on industry, country, classification from a database of 4.2 mn suppliers. Get detailed supplier profiles with supplier capabilities, revenue, certifications, risk ratings
Benchmark your category performance against peers and the market
Measure category performance on 15 key parameters across cost, risk and strategy KPIs
Get information on key factors affecting your supply
Source Macro Data and Market Indices information from leading data sources across these key areas - Labor Rates, Currency, Energy, Country Risk, Trade Flow/Transportation, Port Data, Tariff, Weather and Epidemics
$27 Bn
$16.5 Bn
$6.4 Bn
$1.9 Bn
Areas such as the U.S. and Western Europe have high market maturity in the global CRM industry. Parts of APAC, such as Australia, China, and India have medium market maturity. Factors like demand for improvement in customer experience, better customer retention and acquisition, lead management, voice of the customer, and field management are the key drivers for the CRM market. APAC and LATAM are the emerging CRM markets, with the focus shifting on segments like SaaS, Mobile CRM, and analytics. Buyers of CRM have a preference for solutions that can seamlessly operate across various business functions, such as sales, marketing, customer support, and various channels, such as mobile and social media.
The CRM industry has a high supplier base ranging from global to regional vendors who can cater to specific business requirements. The report also discusses the various drivers and constraints impacting the global CRM industry, along with Porter's five forces analysis. It also provides a regional market outlook in areas such as North America, Europe, APAC, MEA, and LATAM. It also explores various supplier trends, and provides detailed profiles on prominent suppliers, such as Salesforce, Microsoft, Oracle, and SAP.
Beroe gathers intelligence through primary sources that include industry experts, researchers, and consultants, as well as current suppliers, producers and distributors. Secondary sources can include business journals, newsletters, magazines, market research data, company sources, and industry associations. Following data collation, analysis, and strategic review, the Final Research Report is published on Beroe LiVE.
Category Intelligence on Customer Relationship Management (CRM) covers the following
Global/Regional Supplier
CRM Supplier Perspective: Vertical/Local Supplier
Engagement Trends
Global Supplier List and Service Capabilities
Complimentary 12-month access to Beroe LiVE