Unified Communications as a Service - Is the Emergence of Managed Service Providers changing the face of UC procurement?

Unified Communications as a Service (UCaaS) has led to new opportunities for buyers and suppliers alike. With the advent of UCaaS, Managed Service Providers (MSP) have emerged as the strongest type of vendors to provide one-shot UC solution. For enterprise buyers, UCaaS has led to a transition in their sourcing strategy from a multi-vendor best-in-breed sourcing to a single vendor managed service provider. This transition enables cost savings to an extent of 60% on UC expenses and minimizes the vendor lock-in risk enterprises currently face with Microsoft.   Author: Ashwin S