EVOLVING CONTACT CENTRE DELIVERY MODEL
Contact center has always evolved to the way business has transformed. As buyers started looking for cost reduction outsourcing entered the market. And as the business needs changed the newer delivery models like near shoring came in to existence and today its hub model. The article talks about hub model, the buyers and service providers view on it and the external factors that could affect the selection of a hub. Author: Jos Kurian E.
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