Senior Manager – Renewals

Job Summary:

We are seeking a proactive and results-driven Senior Manager– Renewals to drive customer retention and growth. This role is crucial in maximizing recurring revenue, reducing churn, and ensuring a smooth renewal experience for our customers.

You will work closely with sales and customer success to manage and execute a scalable renewals process.

 Job Responsibilities:

• Own and manage the end-to-end customer renewal process for assigned accounts
• Partner with Sales, Customer Success, and Finance to optimize renewal workflows and revenue forecasting
• Develop strategies to minimize churn and identify expansion opportunities ( renewals)
• Manage renewal pipeline, forecast accurately, and ensure timely renewals
• Implement playbooks and best practices for engaging at-risk accounts.
• Track KPIs and produce regular reports on renewal performance and revenue
• Identify process improvements and collaborate cross-functionally to enhance the customer experience
• Drive automation and tooling improvements for the renewal process (e.g., Salesforce, Gainsight, etc.)

Education, desirable qualifications and educational establishment, additional education:

• Any Graduate with minimum 8 years of experience in sales, account management, or customer success with a focus on renewals.
• Strong negotiation, objection handling, and customer engagement skills
• Excellent understanding of recurring revenue business models (SaaS or subscription preferred)
• Proficient in CRM and renewal tools (Salesforce, HubSpot, Gainsight, etc.)
• Analytical mindset with experience in data-driven decision-making
• Exceptional communication, organizational, and time management skills

Preferred Qualifications:

• Experience in SaaS, technology, or B2B enterprise sales environments
• Ability to operate in a fast-paced, cross-functional environment