Customer Success Manager

Roles and Responsibilities:
 

• Identify upsell/cross sell opportunities within the assigned set of accounts
• Demand generation for Beroe’s products & services
• Monitor and drive accounts utilization
• Accounts health management
• Ensure renewal targets are met >= 87%; upsell targets are met.
• Relationship management with key client stakeholders
• LiVE.Ai individual / group stakeholder trainings and adoption
• Conduct account level client review sessions
• Manage / enhance user experience on and off LiVE.Ai platform

Desired Skills and Requirements:

• Excellent Communication & Presentation Skills
• Analytical & Problem-solving Skills
• Consulting Mind set
• Relationship Building – Convincing & Influencing skills
• Open to travel as & when required
• Very strong Excel and PowerPoint skills
• Strong Commercial and Business Acume

Education, desirable qualification and educational establishment, additional education:

Essential: MBA /Masters with 5-8 years of experience in account management or customer success from enterprise customers.