Home / Insights / Shift in supply delivery locations ? A move to takeout costs and enhance customer experience

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Shift in supply delivery locations ? A move to takeout costs and enhance customer experience

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by Ravikiran Reddy.M , Category advisor
28 June 2013

Cost pressures are liable to propel service providers to shift their delivery locations to other low-cost delivery alternatives such as less expensive locations like Poland, Romania, Egypt etc. This whitepaper highlights the supply delivery landscape and how service providers are shifting their operational centers to lower costs while meeting quality standards Introduction Complex demand profiles, increasing buyer maturity in realizing the service providers portfolio, rapid consolidation among service providers, expanding in to the newer locations have altered the landscape of contact center outsourcing Customer care outsourcing buyers are keen to consolidate its contact center supply base across regions .In order to meet the global demands of the buyers, service providers are taking the advantage of market trend to vendor consolidation as customer care outsourcing market is driven by the need for takeout costs and enhance customer experience. In a market that is often labeled as commoditized, the future of the service providers depends on their ability to adapt to changing demand profiles. This study gives us a view of current and future developments of service provider?s delivery capability and geographic expansion in alignment with demand market to enhance customer support while keeping the costs low.

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