Dominican Republic: The Rising Star of Outsourcing in CCA Region
The Caribbean and Central America region are being viewed as attractive delivery destinations for global contact center services. Low cost of operations, time-zone proximity with the United States and availability of both English and Spanish language speaking talent, infrastructure capability to support, and educated labor force in this region offers attractive value proposition to organizations looking for near shore destination for contact center services.
Within Central America region, Costa Rica and Guatemala account half of the offshore contact center market. These countries were preferred destination but increasing maturity and limited capacity to serve the offshore demand is a major challenge for these top two locations.
Amidst of this, Dominican Republic has come up as a rising outsourcing star among entire Caribbean and Central America region. This country has all potential such as growing contact center market, low cost of operation, sufficient supply of labor and mature supply market to become a preferred destination for US companies in nearshore location. It has surpassed other nearshore destinations in CCA region in all aspects, be it cost arbitrage, supply of labor pool or availability of service providers to engage with and has become the most preferred destination for Contact center services by North American companies.
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