By: Beroe Inc. --
07 May, 2014
99.5% SLA adherence with 50% less training effort, and up to 80% reduction in response time, all at 20% reduced costs per Full Time Equivalent (FTE) is now a reality in IT helpdesk service. Robotic Automation is truly a disruptive technology, which is set to change the IT services landscape in the coming years. Healthcare, Financial Services and Networking industries are some of the early adopters of this technology who have started reaping its benefits.
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