Debt Collection Australia

Beroe LiVE.Ai™

AI-powered self-service platform for all your sourcing decision needs across 1,600+ categories llike Debt Collection Australia.

Market Data, Sourcing & Supplier Intelligence, and Price & Cost Benchmarking.

Schedule a Demo
Meet Abi

The World’s first Digital Market Analyst

    Schedule a Demo
    Meet Abi

    The World’s first Digital Market Analyst

    Abi, the AI-powered digital assistant brings together data, insights, and intelligence for faster answers to sourcing questions

    Debt Collection Australia Suppliers

    Debt Collection Australia Supplier

    Find the right-fit debt collection australia supplier for your specific business needs and filter by location, industry, category, revenue, certifications, and more on Beroe LiVE.Ai™.

    Sample Supplier
    American Express Company
    Jackson, Mississipi
    Duns number

    D&B SER Rating

    dnb logo

    Up to 3 months

    1 9
    Low Risk High Risk

    The Supplier Evaluation Risk (SER) Rating is Dun & Bradstreet’s proprietary scoring system used to assess the probability that a business will seek relief from creditors or cease operations within the next 12 months. SER ratings range from 1 to 9, with 9 indicating the highest risk of failure. We’ve prepared an infographic to help business owners better understand what influences their SER Rating.

    Moody`s ESG Solution
    ESG Profile

    Company and Sector Performance

    Limited (1)
    ESG Perfomance (/100)
    6 Domains Performance (/100)
    Business behaviour
    Human rights
    Community Environment
    Corporate governance
    Human resources
    Security Scorecard

    Threat indicators
    Network Security
    Detecting insecure network settings
    Hacker Chatter
    Monitoring hacker sites for chatter about your company
    DNS Health
    Detecting DNS insecure configuration and vulnerabilities
    Application Security
    Detecting common website application vulnerbilities
    Endpoint Security
    Detecting unprotected enpoints or entry points of user tools, such as desktops, laptops mobile devices, and virtual desktops
    Cubic Score
    Proprietary algorithms checking for implementation of common security best practices
    Patching Cadence
    Out of date company assets which may contain vulnerabilities of risk
    Social Engineering
    Measuring company awareness to a social engineering or phising attack
    IP Reputation
    Detecting suspecious activity, such as malware or spam, within your company network
    Information Leak
    Potentially confidential company information which may have been inadvertently leaked

    Industry Comparison
    Industry average
    Adverse Media Appearances
    Environmental Issues
    Workforce Health Safety Issues
    Product Service Issues
    Human Rights Issues
    Production Supply Chain Issues
    Environmental Non Compliance Flags
    Corruption Issues
    Regulatory Non Compliance Flags
    Fraud Issues
    Labor Health Safety Flags
    Regulatory Issues
    Workforce Disputes
    esg energy transition
    Discrimination Workforce Rights Issues
    esg controversies critical severity

    Debt Collection Australia market report transcript

    Regional Market Outlook on Debt Collection

    Key Technological Trends

    Conversational UI

    • A UI that mimics chatting with a human is called conversational UI. There are two types of Conversational UI (i) Virtual assistant (which we talk to) (ii) Chatbots (which we type)
    • Application that eases interaction with call center. It will simplify the mixed character conversation, i.e., whether the human or the system is guiding the conversation
    • Benefits: Quicker resolution, staff reduction and reduced staff turnover

    Speech Analytics

    • Speech analytics is the highly adopted tool by call centre service providers
    • It is the process of analysing call records for phonemes and spot key phrases that contribute to a deeper understanding of customer meanings, intention and behaviours
    • With the implementation of speech analytics, call centre managers can identify specific customer behaviour, associated with the positive outcomes
    • The implementation of this technology has surged by 55–60% in the last 3–4 years

    Benefits of speech analytics

    • Augments the evaluation of emotional content of customer and agent speech
    • Quickly delivers agents' positive and negative performances
    • Significantly improves the quality of service by monitoring agent customer interaction
    • It can help companies lower the costs and automate handling of 40–85% of incoming customer calls

    Natural language search engines

    • A process to integrate multi-channels of a call centre, so as to minimise human effort and maximise service levels. This would aid the agent to process customer query in less time
    • It has huge potential to be implemented in call centres, as it will reduce the handling of large data stored at multiple locations and handling of different customers by understanding the query in their natural language

    Increased usage of self-service channels

    • Voice is still the primary customer care channel used globally, however, adoption of self-service and digital channels, such as chat and e-mail, are growing at a great pace
    • It has been observed that use of web self-service, chat and community forums increased by 12%, 24% and 25%, respectively, in the last 2–4 years
    • Self-service channels provide win-win situation for both customers and companies. Customers get a chance to solve their problems without any human intervention, hence save time. On the other hand, for the companies, self-service channels reduce cost and offload support capacity
    • By 2020, customers will manage 90% of the relationship with companies, without even interacting with a human
    • By 2020, inbound call volume is expected to stagnate, due to prominence of other channels and increasing the rate of self-help services
    •  Enterprises are resorting to invest in infrastructure that enables personalisation at each touch point, making it the top investment priority for contact centre service providers

    Adoption of WebRTC customer channel

    • Video-based chat is increasingly being adopted by organisations, owing to the emergence of multi-platform consumer interaction and higher acceptance by consumers because of faster support
    • WebRTC is a new technology that enables voice calling, video chats and sharing files without the use of any plugins
    • This technology allows consumers to bypass the costs associated with traditional telephony carriers
    •  It is surging fast, as it is convenient and flexible. This technology is estimated to support more than 6 billion device by the end of 2019.
    • There is an increased adoption of this channel in developed nations, such as North America and Western Europe, due to advanced internet infrastructure
    • UK foot retailer, Schuh, registered 400% greater conversion rate and 10% greater average order value for interactions involving video rather than text-based chat. Lands End, Starwood Hotels and Amazon are the early adopters of this service

    Sourcing Strategies: Comparative Analysis

    • Local or national sourcing and hybrid sourcing are currently the most adopted models, however, the challenge faced by a local DCA would be low success rates due to less brand recognition among the debtors
    • Interaction with more than one DCA in Hybrid Sourcing Strategy results in higher involvement of the buyer
    • Recovery rate increases by 50–60 percent, by adoption of technologies that are more prevalent among the regional or global DCAs. Thus, the success rate is expected to be higher for the regional and hybrid sourcing strategies

    Local or National Sourcing

    • Advantage: Better regulatory compliance at a country level
    • Challenge: Limited expertise on cross-border debt collections

    Regional Sourcing

    • Advantage: Beneficial for companies operating across region(s)
    • Challenge: Higher commission rates for lower volumes of loan portfolio thereby affecting smaller firms more

    Hybrid Sourcing

    • Advantage: Better recovery or success rate due to involvement with more than one DCAs
    • Challenge: Risks associated with sharing of confidential client credit data