Customer Success Manager

Job Location India-Bangalore,India-Chennai Job Creation Date 10 October 2022
Beroe Careers
Home >Careers Customer Success Manager
  • Roles and Responsibilities:
  • Identify upsell/cross sell opportunities within the assigned set of accounts
  • Demand generation for Beroe’s products & services
  • Monitor and drive accounts utilization
  • Accounts health management
  • Ensure renewal targets are met >= 87%; upsell targets are met.
  • Relationship management with key client stakeholders
  • LiVE.Ai individual / group stakeholder trainings and adoption
  • Conduct account level client review sessions
  • Manage / enhance user experience on and off LiVE.Ai platform
  • Desired Skills and Requirements:
  • Excellent Communication & Presentation Skills
  • Analytical & Problem-solving Skills
  • Consulting Mind set
  • Relationship Building – Convincing & Influencing skills
  • Open to travel as & when required
  • Very strong Excel and PowerPoint skills
  • Strong Commercial and Business Acume

Education, desirable qualification and educational establishment, additional education:

Essential: MBA /Masters with 5-8 years of experience in account management or customer success from enterprise customers.

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Life at Beroe

Beroe is disrupting how businesses across the globe leverage intelligence to make smarter sourcing decisions. Today 80% of Fortune 500 organizations rely on Beroe as a trusted source of intelligence. At the heart of everything that we do, are our Employees. We consistently work towards initiatives that provide an ideal work-life balance for our employees and support them with training/development to enrich their knowledge.

  • At Beroe we offer a 4-day work week (Mon-Thu) to all our colleagues – Probably the only company in India to offer such a benefit
  • You have the flexibility to work from the location of your choice – Work from anywhere
  • Recognized by the industry for its work and culture- Certified as a Great Place to Work, Company with Great People Manager