Customer Success Manager
- Roles and Responsibilities:
- Identify upsell/cross sell opportunities within the assigned set of accounts
- Demand generation for Beroe’s products & services
- Monitor and drive accounts utilization
- Accounts health management
- Ensure renewal targets are met >= 87%; upsell targets are met.
- Relationship management with key client stakeholders
- LiVE.Ai individual / group stakeholder trainings and adoption
- Conduct account level client review sessions
- Manage / enhance user experience on and off LiVE.Ai platform
- Desired Skills and Requirements:
- Excellent Communication & Presentation Skills
- Analytical & Problem-solving Skills
- Consulting Mind set
- Relationship Building – Convincing & Influencing skills
- Open to travel as & when required
- Very strong Excel and PowerPoint skills
- Strong Commercial and Business Acume
Education, desirable qualification and educational establishment, additional education:
Essential: MBA /Masters with 5-8 years of experience in account management or customer success from enterprise customers.
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Life at Beroe
Beroe is disrupting how businesses across the globe leverage intelligence to make smarter sourcing decisions. Today 80% of Fortune 500 organizations rely on Beroe as a trusted source of intelligence. At the heart of everything that we do, are our Employees. We consistently work towards initiatives that provide an ideal work-life balance for our employees and support them with training/development to enrich their knowledge.
- At Beroe we offer a 4-day work week (Mon-Thu) to all our colleagues – Probably the only company in India to offer such a benefit
- You have the flexibility to work from the location of your choice – Work from anywhere
- Recognized by the industry for its work and culture- Certified as a Great Place to Work, Company with Great People Manager