Manage and enhance customer user experience on the LiVE.Ai platform
Monitor and analyse overall account utilization (both LiVE.Ai and Custom MI)
Gauge opportunities for service enhancement and commercial upsell
Identify and influence key stakeholders
Establish ways to improve client user experience
Secure account renewal
Roles and Responsibilities:
Client Management:
Identify service enhancement opportunities – Analyse project activity and user experience to establish ways to improve client user experience across product-heavy and service-light accounts globally
Identify opportunities for account expansion – Analyse project activity and Beroe service portfolio to identify upsell opportunities across product-heavy and service-light accounts globally
Program Management – Drive client value and success across client accounts
Strengthen account relationships – Conduct category workshops and support marketing initiatives to broaden and deepen user base within client accounts
New client engagements – Build & execute engagement launch plans for new clients
Secure account renewal – Operationally manage small and mid-sized client accounts globally, with an especial focus on product-focused accounts in order to ensure successful renewal
Client Review:
Regular account reviews with senior client stakeholders
Ongoing dialogue, relationship with category managers, category value delivery review
Conduct year-end review with senior stakeholders for contract renewal, cost of program, value delivered
Drive account planning strategy
Delivery Management:
Delivery of High Visibility projects for New & Existing clients
Project Routing – Route client requests based on the complexity of the project from Abi to research teams (Delivery)
Ensure proactive category support and best practices sharing
Desired Skills and Requirements:
Excellent Communication & Presentation Skills
Analytical & Problem solving Skills
Business Acumen
Consulting Mind set
Relationship Building – Convincing & Influencing skills
Open to travel as & when required
Very strong Excel and PowerPoint skills
Education, desirable qualification and educational establishment, additional education:
MBA /Master’s with 10-15 years of experience in account management or customer success from enterprise customers
Personal Characteristics
Excellent communication
Empathy
Thirst for learning
A strategic mind
Multi-tasking & time management
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If you are invited to participate in the KYS program by your client, please refer to the client communication to complete the registration process.
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LiVE Event: Category Management For Procurement Professionals